Derek J Wwg

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Verified Reviewer

Customer Support Will Not Contact Me

I have written several emails but no reply back on how to get the code sent to my email. Why is this?
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Pros:
  • Nice kimi frames
Cons:
  • No help or support

Preferred solution: Help to understand why sign in code is not getting sent to my email.

Derek J Wwg

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Verified Reviewer
| map-marker 100 Mile House, British Columbia

Imikimi Will Not Contact Me

I have written Imikimi so many times to help me sign into my account, they are refusing to write me back. Unprofessional comany.
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Jacque R

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Verified Reviewer

Missing Account

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Updated by user Nov 18, 2021

I have never heard back from Imikimi. They recently charged me for a year's membership.

However, when I go to the site, I am given a message that I have to purchase a membership. I am very upset.

We will be disputing the charge with our credit card company since I am not able to use the site. Their customer service is non-existent.

Original review May 06, 2021
My account has been deleted with no explanation. I have emailed three times with no response. I would like my account restored as I had more than a thousand graphics.
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Loss:
$27
Pros:
  • I liked being able to design my own frames

Preferred solution: I would like my account to be restored.

doug w Hyj

PAID FOR ONE YEAR MEMBER

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kicked out told i should get membership,better for you,i got membership got bad service.whats up with that,love the site
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Preferred solution: Apology

debbie m Wbe

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Verified Reviewer
| map-marker Marietta, Georgia

I need to return and get a refund

I have spent 30 minutes on your website trying to find a contact number or an email address to see how I am supposed to return the swimsuit I ordered. There is no information in the packaging that I received today. Please contact me and let me know how to return this swimsuit my email address is Mullinad@***.com
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Preferred solution: Full refund

Carol C Mny

Membership cancellation

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Trying to cancel membership they have been billing me $2.99 month for the last year. Cant find any website to log into to cancel my subscription. Company has changed their name to Imikimi Zo. and the old imikimi doesnt exist but they continue to bill every month.
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Loss:
$54

Preferred solution: Full refund

User's recommendation: not reliable or legit cant contact anyone

Anonymous
map-marker Davenport, Florida

Dissatisfied customer

We have been emailing back and forth several times - I am not sure I am communicating with someone who speaks English. Long story short I am keeping the merchandise because they are wanting me to pay for shipping 3 times. Their return policy on their website is not accurate. I would advise strongly for anyone not to order from this company.
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Virginia T Lun

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Verified Reviewer
| map-marker Seattle, Washington

Over paid for subscription

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Over paid for the one dollar subscription a week. Need to be refunded other payments. First time leaving review in hopes Imikimi will resolve this issue. Only way to communicate with them no phone number. Will write another review on the outcome.
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Loss:
$2

Preferred solution: Full refund

Anonymous
map-marker Lytle Creek, California

Do not charges me for March1,2021 I don't access my subscription anymore

To whom it may concern, Please cancel the March1,2020 subscription, you're charging me for March 1,2021, I don't access my march subscription anymore.
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debbie r Ovb

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Verified Reviewer

Rejoining problems

would like to rejoin for 2.99 a month but it wont let me do that
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Pros:
  • I really like imikin
  • Nice frames
Cons:
  • Cant find answers that i need

Preferred solution: want to rejoin

Gail S Vhj

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Verified Reviewer

Want to stop payment monthly

Their app tells me I'm not a member and I'm paying. They won't answer. It's a scam to get your money.
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Loss:
$12

Preferred solution: Full refund

User's recommendation: Do not USE IMMIKIMI

Barbara H Dud

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Verified Reviewer

Trying to edit something and it's not letting me

Don't really have a complaint just need some answers on how to do something
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Preferred solution: Just have a question

User's recommendation: To visit the website alot of frames to choose from

Luz H Hsa

I have acct and can get int it

I pay on a monthly bases $2.99 and I'm trying to do a picture and it saying my account has expired. How is that possible when you take money on a monthly based from my account.
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Cons:
  • Son die and want a picture of him
susan b Sap

I just got a new lap top and am trying to download Imikimi to it.

i have Imikimi on my iPad, but the same code: kah-kaq, doesnt work on my new lap top. i need to know what i should do?
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Pros:
  • I love this site i use it every day

Preferred solution: i cannot log in to Imikimi from my new lap top

marilyn S Bvg

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Verified Reviewer

Payment taken out of my account

I keep getting $2.99 taken out of my bank account , I dont want you doing that I never signed up to take out i want a refund of $2.99 my number is 330 432 **** if you have any questions
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Loss:
$598

Preferred solution: Full refund